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FAQ - Machines utilization 

WARRANTY, REPAIR

How long is the guarantee of my machine?

My machine doesn’t work and is still under warranty, what shall I do?

My machine doesn’t work and is not under warranty any longer, yet I want it repaired.

COFFEE

What type of pods shall I use with the Handpresso machines?

Where can I find E.S.E. pods?

What type of pods shall I use with the Handcoffee machines?

What type of ground coffee shall I use with the Handpresso machines?

HANDPRESSO PUMP MANUAL GUIDE

MAINTENANCE

Common maintenance of my Handpresso Pump

My machine is hard to pump

The infusion button is hard to use

I have lost the O-ring of my pod holder, how can I find a new one?

COFFEE RESULT

My coffee is brewed too quickly

My coffee is brewed too slowly

HANDPRESSO AUTO MANUAL GUIDE

MAINTENANCE

Common maintenance of my Handpresso Auto machine

COFFEE RESULT

My coffee is brewed too slowly

My coffee is brewed too quickly

My coffee is cold

I’d like a larger coffee, can I pour more water in the machine?

Technical problems

My machine does not work in the car

My machine is leaking through the yellow ring during the heating and/ or there are big projections when I press the STOP

I cannot open the portafilter

I cannot close the portafilter

I cannot press the Espresso button

HANDPRESSO AUTO CAPSULE MANUAL GUIDE

MAINTENANCE & TIPS

Common maintenance of my Handpresso Auto capsule machine

Make sure to clean the grill regularly.

Do not use extension cords nor power strips.

Never start a cycle without water.

TECHNICAL PROBLEMS

The water level indicator does not work despite a correct filling.

The machine does not start

HANDCOFFEE AUTO MANUAL GUIDE

MAINTENANCE & TIPS

Common maintenance of my Handcoffee Auto machine

Filing the Handcoffee Auto

Do not use extension cords or power strips.

Never start a cycle without water.

Be careful not to unplug your machine when flipping it around and pouring your coffee.

TECHNICAL PROBLEMS

My machine does not start when I press the cup button

My machine is leaking when I flip it around


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